Don't Forget the Customers. Summary of Literature Review A critical analysis as carried out in respect to the organisational citizen behaviour has indicated that this has been an important concept that requires its employees to adapt behaviour at their own discretion with a view to achieve improved level of organisational performance.
Organizational theories are the study of the organization to identify common problem and their solutions. However employees at times also display convinced behaviors that also move beyond the real need of the duty. Its Nature, Antecedents, and Consequences, Journal of Management, Vol.
This will also synthesize the material through critical analysis of all organizational theories. An analysis of these factors requires an understanding of the concept of organisational citizenship behaviour and this is performed as follows: The antecedents as noted in respect to OCB in the given study include job satisfaction.
In the finding of a study as conducted by Organ and Ryan there has been positive level of correlation being identified in respect to employee job satisfaction and citizenship behaviour of employees.
These factors can be said as Civic culture, Conscientiousness as well as Altruism Ueda Organisational behavior literature review Ohzono, Journal of Management, 32 3pp. Importance of OCB also could be understood via argument given by scholar named as Koys which he provided in year as well as recommended that the OCB has fundamental impact upon actual profitability of any firm but not upon any type of pleasure or satisfaction amongst customers.
An analysis of these factors requires an understanding of the concept of organisational citizenship behaviour and this is performed as follows: The review should include at least 3 credible professional or scholarly, peer-reviewed resources.
Apart from this altruism dimension of OCB, it has also been analysed that the dimension of conscientiousness is concerned with the discretionary behaviour within employees aimed at encouraging them to put extra level of efforts in performing their roles and responsibilities within organisation.
Organization is a group of people working together to achieve certain common objectives.
Personnel Psychology, 59 2pp. Organizational theories can be classified in three categories such as classical perspective, neoclassical perspective and environmental perspective. Also people who are indulged within OCB turn out to be a form of the organizational treatment based upon reciprocity.
Such paper has even touched all the dimensions as well as has put and effort to make proper transitory reference towards all the dimensions that were discussed by many scholars before in the past times. When defining the concept of OCB several literatures have in reality identified two critical approaches named as role behavior and extra role behavior.
OCB Media,pound Apart from the above dimensions, there are important antecedents that have also been identified in respect to such concept of OCB. In the finding of a study as conducted by Organ and Ryan there has been positive level of correlation being identified in respect to employee job satisfaction and citizenship behaviour of employees.
Apart from these two important dimensions as discussed above, the third major dimension as identified is mainly that of sportsmanship and it requires discretionary behaviour on the part of individuals that ensures efficient performance of organisational activities without involving excessive level of complaints.
The literature review should provide critical analysis and synthesis of the material. It is the voluntary contribution by individuals aimed at taking the organisation to greater level of success Organ and Ryan, A review of the literature on success factors for innovations reveals that a profound empirical study analyzing the relationship between corporate culture and innovative performance on the firm.
The literature covered in Thorpe and Holloway (), and Taticchi () highlight the reality that a series of review measures employed by a firm must depict a ‘crystal’ representation of the firm.
Organizational citizenship behavior (OCB) has been associated with positive organizational outcomes and with higher managerial ratings of employee performance.
The literature review is aimed at analysing the most significant and relevant dimensions of organisational citizenship behaviour so as to identify the ways in which these dimensions affect the organisation’s performance (Cummings and Worley, )/5(14K).
Literature Review: Organizational Theories. Can you help me prepare a literature review to discuss how Organizational Behavior theories can improve innovation and. The literature covered in Thorpe and Holloway (), and Taticchi () highlight the reality that a series of review measures employed by a firm must depict a ‘crystal’ representation of the firm.Download